Complaints about airlines flood the internet, but praises are a rare gem. Recently, a Dehradun-based entrepreneur found himself in the fortunate minority, taking to ‘X’ to commend Emirates for their exceptional customer service, highlighting how they assisted passengers after a missed connecting flight in Dubai.
Arvind Datta, founder, and CEO of Marigold Wealth shared his story: “I have always preferred @emirates since last 16 years over any other airline, reason is their customer centric focus. Today due to a technical fault at Delhi flight was delayed by 2 hours. Due to delay missed my connecting flight. There were 80 other pax who too missed.”
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Upon reaching Dubai, Datta was pleasantly surprised by the preparedness of Emirates’ staff. He recounted, “At Dubai airport Emirates staff was ready with new printed boarding passes with hotel bookings. They provided visa to go out to the hotel. Tom morning they will pick us up from the hotel. This service standard sets @emirates apart. Delighting customers always.”
I have always preferred @emirates since last 16 years over any other airline, reason is their customer centric focusToday due to a technical fault at Delhi flight was delayed by 2 hoursDue to delay missed my connecting flight. There were 80 other pax who too missed1/2— Arvind Datta (@datta_arvind) June 10, 2024
His post quickly went viral, sparking a wave of reactions. One user chimed in, “I wholeheartedly agree with this. Quatar airline is also top notch. I don’t think any Indian airline is anywhere near them.” Another added, “Emirates seems to surprise economy passengers with business class upgrades more frequently than any other airline.”
A third user shared, “Cant agree more – They are worlds best. Was and always an Emirates customer, for over 2 decades now!” A fourth recalled, “Same happened with me in 2010 .missed connecting flight from Dxb to Vienna due to fog in Delhi. They gave overnight hotel , transit, visa , food and one international call free. Emirates service is class apart.”
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Since being posted, Datta’s story has garnered over 679K views, resonating with many who appreciate outstanding service in the skies.
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