Earlier this week, the Ministry of Home Affairs (MHA) released its latest order for regulations to be followed during Lockdown 4.0. Among the various sections, one of the key points was around the use of Aarogya Setu on phones, going forward. Following the past order’s decision by the Indian government to make downloading of Aarogya Setu compulsory for all employees (both private and public), the new order dated May 17, 2020 switched the government’s decision from ‘mandatory’ to ‘best effort basis’.
This ruling led many to assume that the central government has “softened” its stance on the use of the Aarogya Setu app. However, a closer look reveals the government’s appreciation of the on-ground situation, where nearly 55 percent of all mobile phone users still use feature phones, and close to a quarter of the population still do not have mobile phones.
The feature phone problem
Even as Aarogya Setu was stated to have crossed the 100 million registered users mark, this covers less than 8 percent of the total population of India. To make matters worse, Singh adds that the adoption of more smartphones in India isn’t really happening. He says, “The growth in the number of smartphone users is not happening. Whoever needs and can afford a smartphone right now, already has one — but, nobody is really doing anything for the so-called “next billion” demographic of India. Out of India’s 550 million feature phone users, about 40-50 percent of them are using devices that cost less than Rs 1,000. For smartphones, even a bad user experience, low-cost smartphone would cost at least Rs 3,500-4,000. The cost of a smartphone for the feature phone demographic is actually too high.”
It will be difficult to use technology to track the coronavirus in a country where the statistical majority still live without it.
Why the ‘best efforts’ approach might not work
Gupta states that in order to implement a “best effort basis” operation of the Aarogya Setu app, it is critical to have a standard operating procedure (SOP) issued. The SOP would then work as a guideline for all purposes linked to Aarogya Setu. However, even before the SOP is issued, what needs to be taken into account is the fact that most Indians, particularly in the unorganised and daily wage sectors, do not even own a smartphone.
Gupta further observes that the recent revision of the government’s stance on Aarogya Setu has come without much fanfare. He says, “The MHA has still not issued a press statement explaining the rationale behind revising the Aarogya Setu usage basis. What we can infer is that while it places the obligation of implementing the app on employers, this will only raise obstacles due to logistical difficulties.”
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