Zomato’s grocery delivery app Blinkit first launched its printing services in selected areas in August 2022. Although this feature was introduced as a means to make life easier, it has been criticised due to various reasons. Recently, a user complained that Blinkit sent her someone else’s bank statements instead of her printouts. The woman, in a series of tweets, mentioned Blinkit responded that documents were deleted after delivery and they won’t be able to “reinitiate the order.”
However, she claims this issue has happened before. Earlier, when a few pages from her document were missing, the company quickly provided her correct documents, but now they declined to provide her new copy.
On X, the woman wrote, “Ordered printouts from Blinkit and I received some random person’s bank statements.” She added, “They’re now telling me they couldn’t reinitiate the order because documents are ‘deleted’ once delivered. But this has happened before where a few pages were missing from my order and they reordered it immediately. Either they never deleted our documents or something’s up.”
The user went on to explain that she chose Blinkit’s online service over a local shop due to concerns about data security, as local shops may not always delete data after completing their work.
There’s a bigger problem. The stores on the road need you to mail or wa docs to them. There’s no guarantee they’ll delete it after. So you’d think it’s better to go with companies like Blinkit because monopoly, mass consumption, trust, cheaper prices.— Sushi ❄️ (@Sushanti_Kerani) June 10, 2024
They’re now telling me they couldn’t reinitiate the order because documents are “deleted” once delivered. But this has happened before where a few pages were missing from my order and they had reordered it immediately. Either they never deleted our documents or something’s up.— Sushi ❄️ (@Sushanti_Kerani) June 10, 2024
Just like her, other social media also shared their own similar experience, when they received someone else’s order.
One user complained that they had missing pages from their order and Blinkit didn’t refund or replace the order. They also mentioned that they received someone else’s document by mistake and now have to return it.
Get this. I have missing pages from my order. Customer support won’t refund or replace my order. I can’t place a new order. I have to return somebody else’s document that they sent to me by mistake. Im too tired for this it’s my bed time soon????— Sushi ❄️ (@Sushanti_Kerani) June 9, 2024
Another user shared a similar experience and recalled that they received someone’s pregnancy reports instead of their own printout. This incident led them to buy a printer.
Similar thing happened with me. A few months ago, I got someone's pregnancy reports. The next day, I bought a printer for myself.
— Ankit Acharya (@theankitacharya) June 10, 2024
An individual claimed they don’t trust any Indian companies in handling sensitive documents.
I would never trust any Indian company in handling sensitive documents.— Vajid Kagdi (@heyitsvajid) June 10, 2024
Another person suggested that maybe people should stick to the traditional way of getting printouts and questioned how lazier we can become.
Maybe take your printouts the usual traditional way. It remains to be seen as to how much more lazy can we get?
— Vineet Kumar (@vineet2_kumar2) June 11, 2024
Since the post was shared online, it has gone viral and garnered over 2 Lakh views.
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