THIRUVANANTHAPURAM: Now people from anywhere in the world can lodge their complaints directly to Chief Minister Ommen Chandy through the 24-hour call centre. The 24-hour Public Grievance Redressal Call Centre was inaugurated by the Chief Minister at his office on Thursday in the presence of his ministerial colleagues, MLAs and senior officials as part of the 100-day programme.The Chief Minister said that calls from people would not be left unattended. Every possible efforts will be made to resolve the sufferings of the people. The call centre is a step towards this goal, he said.Chandy said that the government could not claim that all the problems of the people would be resolved. In case, if any complaint remains unresolved, then the petitioner would be informed about the reason behind it. The government has ensured full support from all officials for the successful functioning of the call centre, the Chief Minister said. The setting up of the call centre is a right step to ensure accountability to the civil service, he said.The first call came from the son of C S Suresh Kumar, a KSRTC driver, who died of cardiac arrest, while on duty.Though he died while driving, his courageous act had saved the lives of people in the bus, as he applied the brakes on time. The file regarding the recommendation for Jeevan Raksha Pathak for Suresh Kumar was pending. The complaint was taken up by the Chief Minister himself.He directed the General Administration Department to complete the formalities and forward the recommendation to the Central Government as early as possible. Around 2,300 people called the toll-free numbers within just an hour after the inauguration for lodging their complaints.Sixteen employees will work in the call centre in three shifts. Seven calls can be attended at a time.
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