HYDERABAD: With just one month left to complete a year in office, the new version of the online grievance addressal system implemented by the GHMC and managed by Bloom Solutions since March last year, has turned out to be more than useful for Hyderabadis. As per the latest statistics released by the IT Department of GHMC and Bloom Solutions, more than 30 per cent of all complaints registered with the grievance cell have been made online. A total of 17,221 complaints have been registered and 6,345 of them have been made via internet (36 per cent), with the case resolving ratio greater than 50 per cent.The Central Zone, which comprises Panjagutta, Banjara Hills, has registered the maximum no of grievances at 8,574 of which 1,989 have been made via the online system, at a resolving ratio of close to 40 per cent. The second most number of complaints, at 2,749 of which 1,413 have been registered online, has been registered from the North Zone which includes Alwal, Malkajgiri and Qutbullapur. Here the resolving ratio is much higher at around 75 per cent. In the category of grievances, the electrical section has registered the maximum number of complaints at 4077, including 439 online complaints. The major complaints registered were related to streetlight maintenance. A total of 2825 complaints has also been made to the engineering section, with issues like removal of debris, road and compound wall construction, dominating the complaint statements.Health & Sanitation (garbage dumping, drainage etc) and Town Planning department (illegal encroachments, land grabbing etc), with 1866 and 1684 grievances respectively, were the other sections of GHMC which were prompted to undertake works as per complaints filed by the residents.
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