ExlService Holdings, a US-based digital services provider, is laying off 800 employees, or about 2 per cent of its workforce, as the company re-positions to meet customer demand for generative artificial intelligence, according to a Wall Street Journal report.
As part of the layoffs, 400 employees will be fired while the other 400 will be given an opportunity to be re-hired elsewhere, according to the WSJ report citing a person familiar with the matter.
The company, which has about 5,000 employees globally, is mostly sacking junior staff in data analytics and digital operations in the US and India, it said.
Exl is hiring skilled workers with expertise in advanced data, AI and generative-AI.
On Wednesday, its CEO Rohit Kapoor was promoted to board chair, along with the promotion of two senior leaders — Vikas Bhalla, head of insurance, and Vivek Jetley, head of analytics — to expanded roles that include adopting data and AI-led solutions.
“We need to ensure our talent and skill sets are closely aligned with the evolving needs of our clients… This adjustment involves a mix of re-evaluating existing roles while bringing in top talent with expertise in data and AI,” a representative told WSJ.
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